Wipro Jobs In Pune 2024 | Wipro is Hiring For Associate/ Officer/ Senior Officer For Pune Location | Wipro is Hiring For Associate/ Officer/ Senior Officer Posts | Wipro Pune Recruitment 2024

Wipro Jobs In Pune 2024

Wipro Associate/ Officer/ Senior Officer Jobs  Location :- Wipro is hiring (Work From Office/ Private Job Update) Associate/ Officer/ Senior Officer For Pune Location All eligible and interested candidates can apply on or before (30 -06-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

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टेलिग्राम ग्रुप येथे क्लीक करा

Job Posting Id:-

  • 3084623

Company Name:-

Number Of Positions:-

  • Multiple

Job Location:-

  • Work From Office
  • Pune

Job Type:-

  • Full Time

Shift Time:-

  • Rotational Shift

Job Description:

  • The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Roles and Responsibility

  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks
  • Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent

Skills:

  • Functional Competencies/ Skill
  • Behavioral Competencies
    • Collaborative working
    • Problem solving and decision making
    • Attention to Detail
    • Execution Excellence
    • Client (Internal) Centricity
    • Effective Communication

Educational Qualification:-

  • Any Graduate

Experience Required :-

  • 1+ years of experience

Selection Method –

  • For Wipro recruitment, the candidate will be selected on the basis of shortlisting and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.

Job Posting Date: –

  • 18-06-2024

Last date of Application:-

  • 30-06-2024

Industry Type: –

  • BPO/BPM
  • ITES
  • IT and Technology

Salary: –

  • As per Interview Round and last Experience

Language Required: –

Mandatory

  • English, Hindi: Mandatory

Not Mandatory

  • Marathi

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About Company Profile:-

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person’s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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