Walk-in drive For Customer Service Process at Hinjewadi, Pune

Infosys Jobs For Customer Service Process :- Infosys is hiring (Work From Home/ Private Job Update) for Customer Service Process Posts All legible and interested candidates can apply on or before (30-07-2024). Further information about the Infosys recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Job Posting Id:-

• NA

Company Name:-

• Infosys

Number Of Positions:-

• Multiple

Job Location:-

• Pune

Job Type:-

• Full Time

Shift Time:-

• Rotational Shift

Required Skills:-

1)Provide first-level resolution to the customers

2)Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

3)Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

4)Build rapport with customers through active listening, effective communication, and attention to detail.

5)Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

6)Document and track customer interactions and technical issues in the service management system.

7)Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

8)Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:

1)Experience Previous experience in customer service. Experience in the telecom industry is preferred.

2)Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.

3)Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.

4)Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.

5)Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.

6(Problem-Solving:Strong objection handling skills and attention to detail in addressing customer concerns.

7)Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.

8)Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.

 

Must adhere and non-negotiables:

1)Need to work on US shift timings.

2)Need to complete specific and dedicated training programs set by the client.

3)Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate

Additional certifications in customer service/upskilling

What We Offer:

1)Competitive salary and benefits package.

2)Opportunities for professional development and career growth.

3)A supportive and dynamic work environment.

4)Continuous learning and upskilling opportunities.

Brief About the Role:

We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.

Job Description for your reference:

Role Designation: Sr. Process Executive

Job Location: Hinjewadi, Pune

Education Qualification: Any full-time graduation / Post Graduation

Shifts: 24*7 rotational shifts

Experience required: 1 to 2 years.

Process: International Voice Process

We are looking for talents with 1 to 2 years of International Voice Process experience. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Documents to Carry:

Carry a Copy of print out your updated resume.

Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Interview details:

Interview Time: 10 AM to 1:00 PM

Interview Date: 13th June 2024

Interview Venue: Hinjewadi Phase 1, Pune

Infosys BPM Ltd, Hinjewadi Phase 1, Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057

Educational Qualification:-

• Graduation With B Com BA or BSC

Experience Required :-

• Yes

Job Posting Date:-

• 11-06-2024

Last date of Application:-

• 30-07-2024

Industry Type:-

• BPO
• KPO
• ITES

Salary:-

• As per Interview Round and last Experience

Language Required:-

• English,Hindi,Marathi

Walk-in drive For Customer Service Process at Hinjewadi, Pune | Infosys Jobs Update 2024 Important Links

About Company: –	Click Here
Online Apply Link	Click Here
Company Official Website	Click Here

 

About Company Profile:-

Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.

Infosys BPM has been consistently ranked among the leading BPM companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists