Mphasis is Hiring For Tr. Customer Support Officer Job in Pune | Mphasis is Hiring For Tr. Customer Support Officer Posts | Mphasis Pune Recruitment 2024

Mphasis is Hiring For Tr. Customer Support Officer Job in Pune | Mphasis is Hiring For Tr. Customer Support Officer Posts | Mphasis Pune Recruitment 2024

Mphasis Jobs in Pune  :- Mphasis is hiring (Work From Office/ Private Job Update) for Tr. Customer Support Officer  All legible and interested candidates can apply on or before (30 -06-2024). Further information about the Mphasis recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

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Job Posting Id:-

  • NA

Company Name:-

  • Mphasis

Number Of Positions:-

  • Multiple

Job Location:-

  • Pune (Jobs in Pune)

Job Type:-

  • Full Time

Shift Time:-

  • Rotational Shift
  • UK Shift

Job Description

Role & responsibilities

  • Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
  • Answering calls/ emails as per client mandated procedures.
  • Updating the Account Status on Client Database.
  • Creating appropriate records of calls on the in-house database management.
  • System and paper Reports submitted at the end of shift.
  • Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.

Outbound Call handling

Responsibility

  • Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
  • Creating appropriate reports of all calls on the specified calls
  • Years of experience needed
  • Freshers / experienced candidates with outbound contact center can also apply

Skills

  • Good Comm Skills
  • English
  • Communication Skills
  • BPO Customer Service
  • BPO Voice
  • UK Process
  • International Calling

Educational Qualification:-

  • Any Graduate Can Apply

Experience Required :-

  • Freshers / experienced candidates with outbound contact center can also apply

Selection Method –

  • For Mphasis recruitment, the candidate will be selected on the basis of shortlisting and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.

Job Posting Date: –

  • 15-06-2024

Last date of Application:-

  • 30-06-2024

Industry Type:-

  • BPO
  • BPM
  • ITES
  • BPO JOBS IN PUNE

Salary:-

  • As per Interview Round and last Experience

Language Required:-

Mandatory

  • English, Hindi: Mandatory

Not Mandatory

  • Marathi

Mphasis job Apply Post From Given Button

About Company Profile:-

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more Mphasis Presents #HowGeekAreYou Passion, Perseverance, Perfection – we are defined by these three words. Relentless in our pursuit of knowledge, we believe in accepting the difference and defining the ‘new normal’, staying true to our vision and values. We believe in growth by knowledge, responsibility by authority and freedom by flexibility. Be a part of a place where ideas are celebrated and perseverance is worshiped. Our doors are wide open, and breakthrough ideas are welcome from anyone. But we have a question to ask before we let you in: How Geek Are You? Click here to know more.

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