EXl Jobs 2024 E-xl is Hiring for Customer Service Executive Posts | E-xl is Hiring For Pune Location | E Xl Pune Recruitment 2024

E-xl is Hiring for Customer Service Executive Posts | E-xl is Hiring For Pune Location | E Xl Pune Recruitment 2024

 E xl Is Hiring For CSE :- E XL Pune is hiring (Work From Office/ Private Job Update) for CSA Roles All legible and interested candidates can apply on or before (30-06-2024). Further information about the E-XL recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

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Job Posting Id:-

  • EXL/E/1022490

Company Name:-

  • E Xl

Number Of Positions:-

  • Multiple

Job Location:-

  • Pune

Job Type:-

  • Full Time

Shift Time:-

  • Rotational Shift

Successful incumbents will be responsible for making initial contact with responsible parties or their insurance companies to obtain contact information and payment status. The Demand Specialist will also review files prior to phone call to familiarize themselves with the claim. In addition, the Demand Specialist will match the collection data to prepare and mail collection packages to other insurance companies or responsible parties.

Essential Functions

  • Ensure that the process transactions are processed as per Desktop procedures
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
  • Ensure adherence to established attendance schedules
  • Managing calendars and e-mails
  • Makes outbound phone calls to other carriers to obtain pertinent information relating to the demand.

Performance parameters

 

  • Productivity
  • Quality / Accuracy
  • Attendance
  • Schedule Adherence

Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions
  • QCA for the purpose of feedback and audit
  • Trainers for the purpose of Pre-process and Process training

Primary External Interactions

  • Making initial contact with responsible parties or their insurance companies to obtain contact information and payment status
  • Escalation teams at the client end for the purpose of seeking clarifications & answering queries
  • SME / Trainers at the client end for training

Required Skills:-

Technical Skills

  • Typing, keyboard and computer skills
  • Excellent telephone and communications skills a must

Process Specific Skills

  • Knowledge about the Insurance industry in US
  • Knowledge about US Culture
  • Strong math and analytical skills

Soft Skills (Minimum)

  • Good written communication skills
  • Professional customer focus
  • Team work/ Managing Self / Adaptability
  • Data gathering ability/ Eye for detail

Soft Skills (Desired)

  • Self disciplined and result oriented
  • Ability to multi task

Educational Qualification:-

  • Only Any Graduate Can Apply

Experience Required :- Minimum 1 year of work experience in BPO (in a transaction processing and calling environment) / or preferably in Insurance industry.

Selection Method –

  • For E XL recruitment, the candidate will be selected on the basis of shortlisting and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.

Job Posting Date:-

  • 13-06-2024

Last date of Application:-

  • 30-06-2024

Industry Type:-

  • BPO
  • KPO
  • ITES
  • Insurance

Salary:-

  • As per Interview Round and last Experience

Language Required:-

  • English,Hindi,Marathi

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About Company Profile:-

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

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